TLast Updated: January 2026

Thank you for shopping with Velorea.
We care about your satisfaction and strive to deliver quality skincare products with the best possible service.
Please read our Refund & Returns Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of skincare and cosmetic products, we do not accept returns on opened or used items for hygiene and safety reasons.

A return or exchange may only be accepted if:

  • The item arrived damaged or leaked
  • You received the wrong product
  • The package was incomplete or faulty

To be eligible for a return:

  • Product must be unused, unopened, and in original packaging
  • Must be reported within 48 hours of delivery
  • Proof required (clear photos/video of parcel & product)

2. Refund Conditions

Refunds are provided in the following cases:

✔ You received the wrong item
✔ Product is damaged or defective on arrival
✔ Order cancelled before dispatch
✔ Out of stock items (if paid in advance)

Refunds are not applicable if:

✘ Product has been opened or used
✘ Customer changed mind after purchase
✘ Wrong order placed by customer
✘ Damage caused after delivery

3. How to Request a Return or Refund

To initiate a return/refund, contact us with:

  • Order number
  • Product images/video showing the issue
  • Unboxing proof (in case of damage or wrong item)

Contact at:

📞 0313-5569866
📧 veloreacosmetics@gmail.com

Once approved, we will guide you through the return process.