Return & Refund Policy

We offer a 15-day return policy from the date of delivery. This means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must meet all of the following conditions:

• The item must be in the same condition as received — unopened, unused, and undamaged.
• The product must not have been opened, applied, tested, or destroyed in any way.
• All original packaging, seals, and tags must be intact and undamaged.
• Proof of purchase (receipt, order confirmation, or invoice) must be provided.
• The return request must be submitted within 15 days of delivery.

To initiate a return, please follow these steps:

• Contact us at velorecare@gmail.com or WhatsApp +92 311 638 3066 within 15 days of delivery.
• Include your order number, item name, reason for return, and clear photos of the product and packaging.
• Await approval confirmation from our customer care team (we respond within 1–2 business days).
• Once approved, you will receive our return address and packaging instructions.
• Ship the item back using a trackable courier service and retain your tracking receipt.

Once your return is approved, please send your Item to given address. 

The following items are strictly non-returnable:

• Products that have been opened, used, applied to skin, or destroyed in any way.
• Products sold during promotional sales, clearance events, or at a discounted price.
• Gift cards, vouchers, or promotional items.
• Products without original packaging, seals, or proof of purchase.
• Items returned after the 15-day return window has expired.

If an order is dispatched but not received by the customer due to reasons attributable to the customer (incorrect address, unavailability, or refusal to collect), the following policy applies:

• The cost of outward delivery (shipping to the customer) will be deducted from any eligible refund.
• If the parcel is returned to us by the courier after failed delivery attempts, a re-delivery charge will apply before the order is re-dispatched.
• For advance payment (prepaid) orders where the parcel is not received or accepted by the customer, the delivery cost will be deducted from the refund amount.
• No refund will be issued for shipping costs in cases where delivery failure is caused by the customer.

Please inspect your order immediately upon receipt. If your item is defective, damaged in transit, or if you have received the wrong product, contact us within 48 hours of delivery:

• Email: velorecare@gmail.com
• WhatsApp: +92 311 638 3066
• Include your order number, a description of the issue, and clear photographs of the damaged or incorrect item.

We will evaluate the issue promptly and arrange a replacement or full refund at no cost to you if the claim is verified.

We do not process direct product exchanges. The fastest way to get the product you want is to return the original eligible item, and once the return is accepted, place a new separate order on velorecare.com.

Once your return is received and inspected, we will notify you of the refund decision within 2 business days. If approved:

• Refunds will be processed to your original payment method.
• Please allow up to 7–10 business days for the refund to appear, depending on your bank or payment provider.
• Delivery charges are non-refundable unless the return is due to our error (wrong or damaged item).

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days without providing any reason. The item must be in its original, unopened condition with all packaging and proof of purchase intact.

For any questions, return requests, or concerns regarding this policy, please reach us through: