Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Veloréa Care (“we”, “our”, or “the Store”).
SECTION 1 – Information We Collect
When you visit our website, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- Device and browser information
We may also collect information regarding:
- Pages or products you view
- Website interactions and browsing behavior
- Referring websites or search terms
- Purchase history and preferences
When you place an order or attempt to make a purchase, we collect personal information including:
- Full name
- Shipping and billing address
- Phone number
- Email address
- Payment information
- Order details
SECTION 2 – Consent
By using our website, placing an order, or providing your personal information, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.
You may withdraw your consent at any time by contacting us at:
SECTION 3 – How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you regarding purchases or inquiries
- Provide customer support
- Improve our website, products, and services
- Detect and prevent fraud or security risks
- Send promotional offers, updates, and advertisements
- Personalize your shopping experience
SECTION 4 – Shopify Hosting
Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services securely.
Your data is stored through Shopify’s secure servers, databases, and applications protected by firewalls and industry-standard security measures.
For more information, please review Shopify Privacy Policy.
SECTION 5 – Third-Party Services
We may use trusted third-party services including:
- Payment gateways
- Google Analytics
- Facebook Pixel
- Advertising and marketing platforms
These third parties may collect, process, and store your information according to their own privacy policies.
We recommend reviewing their privacy policies to understand how your information is handled.
SECTION 6 – Payment Information
All direct payment gateways comply with industry security standards and use secure encryption technologies to protect your payment information.
We do not store complete debit or credit card details on our servers.
SECTION 7 – Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of electronic transmission over the internet is 100% secure.
SECTION 8 – Cookies
Our website uses cookies to:
- Remember cart and account information
- Improve website functionality and browsing experience
- Analyze website traffic and performance
- Deliver personalized advertisements and promotions
You may disable cookies through your browser settings, although some website features may not function properly.
SECTION 9 – Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Delete your personal information
- Withdraw consent for marketing communications
To make a request, please contact us at:
SECTION 10 – Data Retention
We retain your order and customer information for our records unless and until you request its deletion, or as required by applicable laws and regulations.
SECTION 11 – Minors
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
SECTION 12 – Changes to This Privacy Policy
We reserve the right to update, modify, or replace this Privacy Policy at any time. Any changes will become effective immediately upon posting on this page.
We encourage customers to review this page periodically for updates.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Veloréa Care
Saleem Chowk, 58/10R, Khanewal, Multan, Pakistan
Email: support@veloreacare.com
WhatsApp: +92 311 638 3066