Terms of service

OVERVIEW

Welcome to Veloréa Care. Throughout the website, the terms “we”, “us”, and “our” refer to Veloréa Care.

Veloréa Care operates this website and store, including all related information, content, products, tools, and services to provide you with a smooth shopping experience. Our store is powered by Shopify, which enables us to offer our products and services securely online.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, including any policies referenced herein, including our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • The information you provide is accurate, complete, and current.
  • You are responsible for maintaining the confidentiality of your account and password.

We reserve the right to suspend or terminate accounts that provide false or misleading information.

SECTION 2 – PRODUCTS AND SERVICES

We strive to display product images, descriptions, and colors as accurately as possible. However, actual product appearance may vary depending on your device settings and screen display.

We reserve the right to:

  • Modify product prices without notice
  • Limit product quantities
  • Discontinue products at any time
  • Refuse service to anyone at our discretion

All products are intended for personal use only and not for resale.

SECTION 3 – ORDERS

Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including:

  • Product unavailability
  • Pricing or listing errors
  • Suspicious or fraudulent activity
  • Delivery limitations

Once your order is confirmed and processed, cancellation requests may not be accepted.

For returns or exchanges, please review our Refund Policy.

SECTION 4 – PRICING AND PAYMENTS

All prices listed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to change prices, discounts, and promotions without prior notice.

You agree to provide accurate billing, shipping, and payment information for all purchases.

We currently offer secure payment methods including:

  • Cash on Delivery (COD)
  • Debit/Credit Cards
  • Other payment methods available at checkout

SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates and may vary depending on your location and courier services.

Veloréa Care is not responsible for delays caused by:

  • Courier companies
  • Weather conditions
  • Public holidays
  • Customs or governmental actions
  • Events beyond our control

Risk of loss transfers to the customer once the order is handed over to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos
  • Product images
  • Graphics
  • Videos
  • Text
  • Branding
  • Website design

is the property of Veloréa Care and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.

SECTION 7 – THIRD-PARTY TOOLS AND LINKS

Our website may contain third-party tools, apps, or links.

We are not responsible for the content, policies, or practices of third-party websites or services.

Your use of third-party services is entirely at your own risk.

SECTION 8 – SHOPIFY SERVICES

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services online.

Any transactions made through this website are between you and Veloréa Care. Shopify is not responsible for product-related claims, refunds, or customer disputes.

SECTION 9 – PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy here:
[Privacy Policy]

You acknowledge that certain information may also be processed by Shopify and trusted third-party service providers.

SECTION 10 – CUSTOMER FEEDBACK

If you submit reviews, suggestions, feedback, or comments to us, you grant Veloréa Care permission to use, publish, edit, or share such content for marketing or business purposes without compensation.

We reserve the right to remove any content that is unlawful, offensive, abusive, misleading, or violates any laws.

SECTION 11 – PROHIBITED USES

You agree not to use the website:

  • For unlawful purposes
  • To spread malware or harmful code
  • To violate intellectual property rights
  • To harass, abuse, or harm others
  • To submit false information
  • To interfere with website security or functionality

Violation of these Terms may result in termination of access to our Services.

SECTION 12 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind, whether express or implied.

We do not guarantee that:

  • The website will always be uninterrupted or error-free
  • Product results will meet every individual expectation
  • Website content will always be accurate or complete

Customers use our products and website at their own discretion.

SECTION 13 – LIMITATION OF LIABILITY

Veloréa Care shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Use of our website
  • Purchase of our products
  • Delays or interruptions
  • Technical issues
  • Unauthorized access to user information

Our maximum liability shall not exceed the amount paid by the customer for the purchased product.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Veloréa Care, Shopify, affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising from your violation of these Terms or misuse of the Services.

SECTION 15 – TERMINATION

We reserve the right to terminate or suspend access to our Services without notice if we believe a user has violated these Terms.

Any obligations or liabilities incurred before termination shall survive termination.

SECTION 16 – GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Pakistan.

SECTION 17 – CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this page. Continued use of the website constitutes acceptance of those changes.

SECTION 18 – CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us:

Veloréa Care
Saleem Chowk, 58/10R, Khanewal, Multan, Pakistan
Email: support@veloreacare.com
WhatsApp: +92 311 638 3066