Refund policy

At Veloréa Care, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. We offer a 15-day return and refund policy from the date you receive your order.

Please note that opened or used products are not eligible for return or refund under any circumstances.

Return & Refund Conditions

Veloréa Care will accept returns or issue refunds for products that are damaged, defective, or incorrectly delivered under the following conditions:

  • Product must be in original condition.

  • Product must be unopened and unused.

  • Product must be returned within 15 days of delivery.

  • Proof of purchase or order confirmation is required.

How to Return a Product

To request a return, please follow these steps:

  1. Take clear pictures of the damaged or incorrect product.

  2. Email us at support@veloreacare.com with complete details and images.

  3. Send the product back in its original sealed packaging to our provided return address.

Refund Process

Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will be processed through the agreed refund method within a few business days.

Exchange Policy

Veloréa Care will exchange products if the wrong item was delivered instead of your original order.

Exchange Conditions

  • Product must be in original condition.

  • Product must be unopened and unused.

  • Product must be returned within 15 days.

  • Order details and proof of purchase are required.

How to Exchange a Product

To request an exchange:

  1. Email us at support@veloreacare.com.

  2. Mention your order number and product details.

  3. Provide details of the item you received.

  4. Return the product in its original sealed packaging.

Once the return is approved, we will process the exchange accordingly.

Non-Returnable Products

Veloréa Care does not accept returns or refunds in the following cases:

  • Products that have been opened or used.

  • Products damaged after delivery due to customer handling.

  • Gift cards.

Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing the order.

Order cancellation depends on whether the order has been dispatched or not. Once dispatched, orders cannot be cancelled.

Contact for Cancellation

Please contact us immediately for any cancellation requests.