Shipping Policy

We aim to deliver all orders within 3 to 6 working days from the date of order confirmation. Orders are processed and dispatched within 1–2 business days after payment is confirmed.

We offer free delivery on all orders above Rs. 1,000. For orders below Rs. 1,000, a flat shipping fee applies.

• Orders above Rs. 1,000 — delivery is completely free across Pakistan. No discount code needed; free shipping is applied automatically at checkout.
• Orders below Rs. 1,000 — a flat delivery fee of Rs. 300 will be added at checkout.
• Shipping rates are subject to change. The rate applicable to your order will be clearly shown at checkout before you confirm payment.

All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

• You will receive an order confirmation email immediately after placing your order.
• A dispatch notification with courier tracking details will be sent once your order has been shipped.
• Please ensure your delivery address and contact number are correct at the time of ordering to avoid delays.

If an order is dispatched but cannot be delivered due to reasons attributable to the customer — such as an incorrect address, unavailability at the time of delivery, or refusal to accept the parcel — the following policy applies:

• The delivery fee will not be refunded in cases where the parcel could not be delivered due to customer-related reasons.
• If the parcel is returned to us by the courier after failed delivery attempts, a re-delivery charge of Rs. 300 will apply before the order is re-dispatched.
• For Cash on Delivery (COD) orders that are refused or not received by the customer, the full delivery cost incurred by Veloréa Care will be charged and recovered.
• For prepaid / advance payment orders where the parcel is not received or collected by the customer, the delivery fee will be deducted from any applicable refund before processing.
• Repeated refusal or non-collection of orders may result in your account being restricted from placing future orders.

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. You can use this tracking number to monitor the status of your delivery through our courier partner's website or app.

• Tracking information may take up to 24 hours to become active after dispatch.
• If you have not received your tracking details within 2 business days of placing your order, please contact us at velorecare@gmail.com or WhatsApp +92 311 638 3066.

It is your responsibility to provide a complete and accurate delivery address at the time of placing your order. Veloréa Care is not responsible for orders that are delayed or undelivered due to an incorrect or incomplete address provided by the customer.

• If you realize you have entered an incorrect address, please contact us immediately at velorecare@gmail.com or WhatsApp +92 311 638 3066 before the order is dispatched.
• Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
• Additional delivery charges may apply if re-routing or re-delivery is required due to an incorrect address.

We take great care in packaging every Veloréa Care order. However, if your order arrives damaged in transit, please:

• Contact us within 48 hours of delivery at velorecare@gmail.com or WhatsApp +92 311 638 3066.
• Provide your order number and clear photographs of the damaged packaging and product.
• We will arrange a replacement or refund at no additional cost to you once the claim is verified.

For any questions or concerns regarding your delivery, please reach us through: